Refund policy
This policy explains when a purchase may be refunded and how a request is assessed. Please review your delivery details before confirming an order.
Delayed, undelivered orders
If delivery is delayed, you may request a refund while the order remains undelivered. We will verify the order status before processing the request. Once a refund has been approved, delivery of that order will be stopped.
Username accuracy and confirmation
You are responsible for entering the correct Roblox username. To help prevent mistakes, we require an additional confirmation of the username before delivery begins. Please review it carefully: we cannot accept responsibility for delivery to a username that you entered and confirmed incorrectly. A mistaken username does not itself qualify an order for a refund once delivery is complete.
Completed delivery
Orders that have been successfully delivered are final and are not eligible for a refund, except where applicable law requires otherwise. An order is considered delivered when the purchased gems have been transferred to the confirmed recipient account and the order record shows completion.
Third-party bans, restrictions, and item loss
No refund is provided because of any third-party warning, ban, account suspension, restriction, item deletion, game update, or loss of item value following confirmed delivery. This includes enforcement arising from off-platform purchases. This exclusion does not remove mandatory consumer rights, remedies for our own breach, or applicable refunds for an order that remains undelivered.
Unused store balance
For paid balance credited on or after October 10, 2026, you must use it or request its return through our support form within six (6) months of credit. Unused funds expire after this period only to the extent permitted by law; earlier funds are not retroactively expired and mandatory recovery rights remain unaffected. Promotional credits are not refundable for cash unless required by law. Any applicable processing or network fees will be disclosed before processing. We will review the source and status of the funds, any pending orders, the available payment method, and applicable law. We will not treat an undelivered purchase as completed merely because its price was deducted from your balance.
How requests are reviewed
To request a refund, use the Support link in the site footer and include your order reference while the order remains undelivered. We review requests against the payment, delivery status, and the username confirmed for that order. We apply the same criteria consistently and explain the outcome to you. Any approved refund is returned through an available payment channel, subject to its processing time.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.